Please read these terms carefully before using Rapid BI Catalog. By accessing or using our Service, you agree to be bound by these Terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Factual Soft Company LLC ("Factual Soft," "we," "us," or "our"), governing your access to and use of the Rapid BI Catalog™ platform, including our website at https://rapidbicatalog.com, cloud-based applications, desktop software, APIs, and all related services (collectively, the Service").
By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, you may not access or use the Service.
Rapid BI Catalog is a metadata management platform that provides impact analysis, visual data lineage, and automated documentation for business intelligence environments, with a current focus on Tableau Server and Tableau Cloud deployments. The Service connects to your Tableau environment via secure REST API and XML metadata parsing to analyze workbook structures and deliver governance insights.
We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will provide reasonable advance notice of any material changes that may affect your use of the Service.
To access the Service, you must create an account and provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
The Service is offered under various subscription plans as described on our Website. We may offer free trial periods, which are subject to the terms specified at the time of enrollment. Unless otherwise stated, free trials automatically convert to paid subscriptions at the end of the trial period.
Paid subscriptions are billed in advance on a monthly or annual basis as selected during enrollment. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for all applicable taxes, except for taxes based on Factual Soft's net income.
We may change our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' prior written notice.
You retain all ownership rights in the data, content, and metadata you upload to or process through the Service ("Your Data"). These Terms do not grant Factual Soft any ownership interest in Your Data.
You grant Factual Soft a limited, non-exclusive, royalty-free license to access, use, process, and display Your Data solely as necessary to provide, maintain, and improve the Service in accordance with your instructions and these Terms.
Rapid BI Catalog processes only Tableau workbook metadata — not your underlying business data. Metadata uploaded through the Service is stored only temporarily during active sessions and is automatically deleted upon session completion, unless otherwise specified by your subscription plan. Please refer to our Privacy Policy for full details on how we handle your data.
You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. You represent and warrant that you have all necessary rights and permissions to upload Your Data to the Service.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any violations, including suspension or termination of your account.
The Service, including all software, technology, designs, trademarks, logos, documentation, and content created by Factual Soft, is and remains the exclusive property of Factual Soft and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for your internal business purposes.
All rights not expressly granted herein are reserved by Factual Soft. "Rapid BI Catalog," "RapidDox," and related product names and logos are trademarks of Factual Soft Company LLC.
If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant Factual Soft a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
Each party agrees to hold the other party's confidential information in strict confidence and not to disclose it to any third party except as necessary to fulfill its obligations under these Terms or as required by law. Confidential information includes, but is not limited to, Your Data, our proprietary technology, pricing information, and business strategies.
This obligation of confidentiality survives termination of these Terms for a period of three (3) years.
Factual Soft warrants that the Service will perform materially in accordance with its documentation during your subscription term. If the Service fails to meet this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformity or, if we are unable to do so, to terminate your subscription and provide a pro-rata refund of prepaid fees.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." FACTUAL SOFT DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any defects will be corrected. No advice or information obtained from Factual Soft shall create any warranty not expressly stated in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FACTUAL SOFT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
FACTUAL SOFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO FACTUAL SOFT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless Factual Soft and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.
You may cancel your subscription at any time through your account settings or by contacting us through our Website. Cancellation takes effect at the end of the current billing cycle. No refunds will be issued for partial billing periods unless required by applicable law.
We may suspend or terminate your access to the Service immediately if: (a) you breach any material provision of these Terms; (b) you fail to pay any fees when due; (c) we are required to do so by law; or (d) we reasonably believe that your continued use poses a risk to the Service, other users, or third parties.
Upon termination, your right to access and use the Service ceases immediately. We will delete or make inaccessible Your Data within 30 days of termination, unless we are required by law to retain it. Sections that by their nature should survive termination (including Intellectual Property, Confidentiality, Warranties & Disclaimers, Limitation of Liability, Indemnification, and Governing Law) shall survive.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Dallas, Texas, and the arbitrator's decision shall be final and binding.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of its intellectual property rights.
We may revise these Terms from time to time. If we make material changes, we will provide at least 30 days' prior notice by updating the effective date at the top of this page and, where appropriate, notifying you through the Service or via email. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service before the changes take effect and may cancel your subscription as described in Section 12.
These Terms, together with the Privacy Policy, Acceptable Use Policy, and any applicable Order Forms or Statements of Work, constitute the entire agreement between you and Factual Soft with respect to the Service and supersede all prior or contemporaneous understandings.
If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
The failure of Factual Soft to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Factual Soft may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet failures, or third-party service outages.
For questions about these or any Factual Soft terms or policies, please reach out to us:
Website: https://rapidbicatalog.com
Factual Soft Company LLC