Your privacy matters. This policy explains how Rapid BI Catalog collects, uses, and protects your information when you use our products and services.
This Privacy Policy describes Factual Soft Company LLC's ("Factual Soft," "we," "us," or "our") practices regarding the collection, use, and disclosure of information we collect from and about you when you use our cloud-based and desktop software applications, including without limitation the Rapid BI Catalog™ family of products (collectively, the "Service"). The Service is provided through our website located at https://rapidbicatalog.com (the "Website").
We take our obligations regarding your privacy seriously and have made every effort to draft this Privacy Policy in a manner that is clear and easy for you to understand. By accessing or using the Website or the Service, you agree to this Privacy Policy, our Acceptable Use Policy, and, as applicable, our Terms of Service for cloud-based software services and our End User License Agreement for desktop software.
We collect certain personal information, such as your name and email address, when you register for an account on our Website. Your user name, email address, other information required by our registration and onboarding process, and any optional profile information that you elect to associate with your account is referred to herein as your "Profile Information."
We utilize third-party payment processing companies to collect payment information, including your credit card number, billing address, and phone number. We share this payment information with the third-party processing company as detailed in Section 6: How We Share Your Information. We do not store your payment card details on our servers.
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your email address to send you announcements and information about other products or services that you may be interested in (together, the "Marketing Messages"). You may opt out of receiving Marketing Messages at any time by following the unsubscribe instructions provided in any Marketing Message or by contacting us through our Website.
Even if you are not a registered user, if you email us or contact us through the Website, we may retain a record of such communication, including your email address, the content of your email, and our response.
If you choose to use our invitation service to invite a colleague to the Service, we will ask you for that person's contact information and automatically send an invitation. We store this information to send the invitation, to register your colleague if the invitation is accepted, and to track the success of our referral program.
If you subscribe to or purchase a license for the Service, your use will involve you uploading or inputting various data and content—such as Tableau workbook metadata, data source connection details, calculated field definitions, and related BI artifacts—into the Service for your own business purposes (together, the "Business Data").
You, as our customer, control how your Business Data is shared once you obtain the output provided by the Service. When providing the Service, Factual Soft only processes metadata contained in your Business Data on your behalf and in accordance with your instructions. Our Service contains automated processes that allow customers to control how they process the Business Data they input, and we do not typically control these processes or store such data other than as necessary to provide the Service.
Important: Business Data uploaded through the Service is stored only temporarily and is automatically deleted upon the completion of an online session unless otherwise specified by your subscription plan. We do not perform backups of your Business Data.
Factual Soft may access your Business Data only as necessary to:
If you are not our customer but believe that your personal information is used by our customer in the context of the Service, please refer to the privacy policy of our customer who collected and inputted your personal information into the Service.
When you use the Service, our servers automatically record certain information, including your web request, Internet Protocol (IP) address, browser type and settings, referring/exit pages and URLs, number of clicks and how you interact with links, domain names, landing pages, pages viewed, date and time stamp information, and similar data. Log files help us monitor, analyze, improve, and maintain the Service.
We collect device-specific information such as the type of device you are using, its operating system, and, with respect to mobile devices, mobile network information. We may associate this device information with your Service account to customize and analyze your experience.
We may collect and process general location information derived from the IP address of the device from which you access the Service. Location data may be used in conjunction with other data to improve the relevance of our services.
Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (e.g., mobile devices, third-party services), from co-branded partner websites (e.g., our social media pages), and from commercially available sources (e.g., data aggregators and public databases).
Please note that all of the information we collect about you may be combined, including to help us tailor our communications to you and to develop and improve our services.
Rapid BI Catalog uses technologies like cookies, pixel tags, and web beacons to provide, monitor, analyze, promote, and improve the Website and the Service. For example, a cookie is used to remember your user name when you return to the Website and to improve our understanding of how you interact with the Service.
You can block cookies by adjusting your browser preferences; however, some features of the Website and Service may not function properly if cookies are disabled.
We may utilize third-party analytics services, such as Google Analytics, to help us understand usage patterns. To opt out of Google Analytics tracking, please visit: https://tools.google.com/dlpage/gaoptout/.
We honor the Global Privacy Control (GPC) signal. Where we detect a GPC signal from your browser, we will treat it as a valid opt-out request for the sale or sharing of personal information under applicable state privacy laws.
We display your Profile Information on your profile page and elsewhere within the Service in accordance with your account preferences. We display your Business Data within the Service as directed by you. If you elect to use a third-party application to access the Service, we may share your account information and Business Data with that application as you direct. Please remember that we are not responsible for the privacy practices of such third parties, so you should ensure the application has a privacy policy acceptable to you.
We may utilize trusted third-party service providers to assist us in delivering, improving, protecting, and promoting our Service. For example, we use third parties to help host our Service, send email updates, perform analytics, and process payments. These providers have access to your information only as necessary to perform their contracted services and are required to maintain privacy and security standards at least as protective as this Privacy Policy.
We may disclose your information (including personally identifiable information) in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information to our legal counsel, governmental authorities, or law enforcement if we believe it is reasonably necessary to comply with a law or regulation, protect the safety of any person, address fraud, security, or technical issues, or protect Factual Soft's rights or property.
We may disclose aggregate, de-identified information (such as anonymous usage data, platform types, etc.) about the overall use of our Website and Service publicly or with interested third parties to help them understand, or to help us improve, the Service.
If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Service can continue to operate. In such case, your information would remain subject to this Privacy Policy until it is updated or amended by the acquiring party upon notice to you.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our Service, we ensure that transmission is encrypted using industry-standard TLS encryption.
Factual Soft uses commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. We guard against common web attack vectors, host data in secure cloud infrastructure (including Amazon Web Services), and implement firewalls, access restrictions, and security monitoring on our servers.
While we take reasonable steps to protect your information, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information and are not responsible for unauthorized third-party circumvention of any security measures.
If you have any questions about security on our Service, you can reach us through our Website.
We retain your personal information for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Business Data uploaded through the Service is retained only temporarily during active sessions unless otherwise specified by your subscription plan.
You may request deletion of your account and associated personal data at any time by contacting us through our Website.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
You may update or correct your account information at any time by logging in and modifying your Profile Information. To exercise any of the above rights, please contact us through our Website. We will respond to your request within 30 days (or sooner if required by applicable law).
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with additional rights regarding your personal information:
To submit a request, please contact us through our Website. We may verify your identity before fulfilling your request.
We may transfer information that we collect about you, including personal information, to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions. If you are located in the European Economic Area (EEA), the United Kingdom, Switzerland, or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information to a country that may not have the same data protection laws as your jurisdiction.
Where required, we rely on appropriate legal mechanisms for international data transfers, including Standard Contractual Clauses approved by the European Commission or other applicable supervisory authorities. By using the Service, you consent to the transfer, processing, and use of your information as described in this Privacy Policy.
Our Service is not directed to persons under 16. Factual Soft does not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to register for an account. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to promptly remove that information. If you believe that we might have any information from or about a child under 16, please contact us through our Website.
The Website or Service may contain links to other websites or services that are not owned or controlled by Factual Soft. We are not responsible for the privacy practices of such third-party websites or services. When you leave the Website or Service and access a third-party website, this Privacy Policy is no longer in effect. We encourage you to read the privacy policy of every website that collects your information.
From time to time, we may display advertisements on the Website or Service delivered by our advertising partners. We will not share personally identifiable information with any third-party advertiser or ad network. However, advertising partners may use cookies on the Website, the Service, and/or their own websites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, and other factors. If we make material changes, we will notify you by updating the effective date at the top of this page and, where required by law, provide additional notice (such as via email or a prominent notice on the Website). We encourage you to review this Privacy Policy periodically. Changes are effective when posted on this page.
For questions about this or any Factual Soft terms or policies, please reach out to us:
Website: https://rapidbicatalog.com
Factual Soft Company LLC